Delete data · Fintech & Payments
How to delete your data from Paytm
Send a Section 12(3) erasure letter to Paytm in one click — the Grievance Officer email (where editorially verified), the official privacy page, and a pre-filled letter that also withdraws your consent and stops third-party sharing.
India’s largest wallet and UPI app. Holds KYC, transaction history, location, contacts and device telemetry — all squarely under the DPDP Act.
Paytm contact
- Legal entity
- One97 Communications Limited
- Homepage
- paytm.com
- Privacy policy
- Open official policy →
- Grievance Officer
- grievance-officer@paytm.com
Editorial note: Paytm’s grievance address has changed in the past — confirm it on the privacy page above before sending sensitive details.
Send this letter
One click and it opens in your email app
Sending to grievance-officer@paytm.com. Always send from the email address the company has on file for you so they can verify your identity from the headers.
Preview the letter
Subject
Erasure and consent-withdrawal request under DPDP Act, 2023 | Paytm
Body
Common questions
FAQ about deleting your Paytm data
How long does Paytm have to delete my data?
The DPDP Rules expect a substantive response within 30 days, with marketing stopped within 48 hours. Paytm can keep data only where a specific law (e.g. the Income-tax Act) requires it — and must tell you exactly which data, under which law, and for how long.
Will my Paytm account stop working?
If the personal data you asked to be erased was tied to a service feature, that feature stops. Paytm should clearly tell you what stops — and they cannot withhold an unrelated paid service for refusing optional data.
What if Paytm says they need to keep my data for their records?
"Our records" is not a legal obligation. Push back and ask Paytm to name the specific law and the retention period. Most internal “record-keeping” doesn’t qualify, and a blanket refusal is grounds for a complaint to the Data Protection Board.
Can I also stop Paytm from sharing my data with third parties?
Yes — that is exactly what Section 8(5) requires. Paytm must forward your erasure instruction to every party they shared your data with, and confirm in writing each one has actioned it.
Other things you can do with this company
Related Data Principal rights
Paytm Grievance Officer details →
Verified contact, privacy page and a multi-purpose Section 8(9) letter.
See what Paytm holds first →
Section 11 access is a useful pre-step — you can verify the company actually deleted what they claimed.
If Paytm ignores you →
5-step escalation to the Data Protection Board. Free, free for you, real teeth for the company.